Refund & Cancellation.

1Non-Refundable Payments

All payments made by the Client to Travilo for system activation, customization, subscription, integration, mobile applications, additional modules, or other services are non-refundable, unless otherwise expressly agreed in writing by both parties.

2Initial & Setup Fees

The applicable one-time activation/setup fee of $xx and any applicable customization fee of $xx are non-refundable once the project/service activation process has commenced (as per discussion).

3Monthly Subscription Fees

The monthly subscription fee of $xx is non-refundable once the respective billing period has commenced. Unused portions of a billing period will not be eligible for a refund or credit (as per discussion).

Where the Client is billed quarterly or annually, the same rule applies to the billing period in question.

4Additional Services & Add-ons

Any additional charges for supplier/API integrations, mobile applications, custom development, or other add-on services will be non-refundable once the respective service or development work has commenced.

5Termination by Client

If the Client terminates the agreement or discontinues the service, previously paid fees will not be refunded. Any outstanding payment obligations incurred before the termination date will remain payable.

6Service Suspension or Termination

Upon termination of the agreement, Travilo may discontinue the applicable platform access, support, maintenance, and related services in accordance with the terms of the agreement.

Suspension or termination caused by the Client’s breach of the agreement or non-payment does not entitle the Client to any refund or credit.

7Exceptions

Any exception to this refund policy must be mutually agreed upon in writing and approved by Travilo. Any approved refund, if applicable, will be subject to the specific terms agreed between the parties.

8Billing Errors and Duplicate Charges

Nothing in this Policy prevents Travilo from correcting a billing error. If the Client has been charged twice for the same item, or charged more than the amount due under the agreement, the Client must notify Travilo in writing within [30] days of the invoice date. After verification, Travilo will refund or credit the overpaid amount. This clause covers incorrect charges only and does not refund fees that were correctly charged.

9Services Not Delivered

If Travilo is unable to deliver a paid service for reasons within its own control, and the issue is not resolved within [x] days of written notice from the Client, the Client’s remedy is limited to a refund or credit of the fees paid for the undelivered part of that service only.

10Third-Party and Pass-Through Costs

Amounts that Travilo pays or commits to third parties on the Client’s behalf, such as supplier or API access fees, payment gateway set-up, SMS or email credits, domain, hosting or app-store charges, are non-refundable once incurred, even if the Client later discontinues the service.

11Cancelling a Subscription

To stop a subscription from renewing, the Client must give written notice at least [30] days before the next billing date. Cancellation takes effect at the end of the current billing period, and the Client keeps access until then. No pro-rata refund is given for the remaining days. Subscriptions renew automatically unless cancelled under this clause.

12Payment Disputes and Chargebacks

The Client agrees to contact Travilo and allow a reasonable opportunity to resolve a billing concern before disputing a payment with its bank or card issuer. Travilo may suspend the Services while a dispute is open and may recover chargeback fees and related costs from the Client where the dispute is unfounded.

13Taxes, Currency and Bank Charges

Payment-gateway, bank, currency-conversion and transfer charges are not refundable. Where a refund is approved, it will be paid in the currency and by the method of the original payment, after deducting any such charges and any taxes that cannot be recovered.

14Traveller Bookings Are Not Covered

This Policy applies only to fees the Client pays to Travilo for the software and related services. It does not cover flights, hotels, visas, packages or other travel products booked by the Client or its customers through the Platform. Refunds and cancellations for those bookings follow the supplier’s rules and the Client’s own terms with its customers.

15How to Request an Exception or Correction

Requests must be sent in writing to the contact below and must include the invoice number, the amount, and the reason for the request. Travilo will acknowledge the request and aim to respond within [10] business days. Any approved refund will be paid within [30] days of approval.

16Changes to This Policy

Travilo may update this Policy from time to time. Changes apply to fees charged after the effective date and do not affect payments already made, unless the law requires otherwise.

17Contact

Travilo Technologies
6/2 Kazi Nazrul Islam Rd, Lalmatia, Dhaka 1207, Bangladesh
Email: [email protected]  ·  Phone: +880 1329 731834