Privacy Policy.
Travilo is an OTA solutions provider that helps travel businesses manage booking, ticketing, finance, B2B agents, reporting, integrations, and operational workflows through a connected travel technology platform.
This Privacy Policy explains how Travilo collects, uses, stores, shares, and protects information when you visit our website, request a demo, communicate with us, or use our platform and related services.
Your Agreement
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect different types of information depending on how you interact with Travilo.
1.1 Information You Provide to Us
We may collect information when you:
- Request a demo
- Contact our sales or support team
- Submit a form on our website
- Create or manage an account
- Use Travilo’s platform
- Communicate with us by email, phone, chat, or other channels
This information may include:
- Name
- Company name
- Business email address
- Phone number
- Designation or role
- Country or location
- Business requirements
- Login details
- Billing or payment-related information
- Support requests and communication history
1.2 Business and Platform Data
When a travel agency, OTA operator, ticketing business, or corporate travel service provider uses Travilo, we may process business and operational data through the platform.
This may include:
- Agent and sub-agent information
- Booking records
- Ticketing details
- Passenger or traveller information
- PNR or itinerary-related data
- Refund, void, and reissue records
- Deposit, wallet, payment, and finance records
- Commission and credit-limit data
- Supplier and integration-related data
- Reports, analytics, and activity logs
Where traveller or passenger data is entered into Travilo by our clients, Travilo generally processes that data on behalf of the client for the purpose of delivering the requested platform services.
1.3 Automatically Collected Information
When you visit our website or use our platform, we may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Usage activity
- Log data
- Cookies and similar tracking information
This helps us improve website performance, platform security, user experience, analytics, and service quality.
How We Use Information
We use collected information to:
- Provide and operate Travilo’s services
- Manage demo requests and sales communication
- Create and manage user accounts
- Process bookings, ticketing, finance, reporting, and related workflows
- Provide customer support
- Improve our website, platform, and user experience
- Monitor system performance and security
- Detect, prevent, and respond to fraud, abuse, or unauthorized access
- Send service-related updates
- Send marketing communication, where permitted
- Comply with legal, regulatory, tax, accounting, or contractual obligations
- Analyze business performance and platform usage
How We Share Information
We may share information only when necessary to provide our services, operate our business, or meet legal obligations.
Information may be shared with:
- Authorized users within your organization
- Travel suppliers, airlines, GDS, NDC providers, or related travel service partners
- Payment service providers or financial processing partners
- Hosting, cloud, security, analytics, and infrastructure service providers
- Customer support, communication, and CRM tools
- Professional advisors, auditors, or legal consultants
- Government, regulatory, or law enforcement authorities when required by law
- Business partners involved in integrations requested by the client
We require our service providers and partners to handle information responsibly and use it only for the agreed purpose.
Travel Supplier and Third-Party Integrations
Travilo may integrate with third-party systems such as airlines, GDS providers, NDC providers, payment gateways, hotel suppliers, visa services, or other travel technology partners.
When information is shared with these third parties for booking, ticketing, payment, refund, reissue, or other travel-related services, their own privacy policies and data practices may also apply.
Travilo is not responsible for the privacy practices of independent third-party websites, suppliers, or platforms.
Client Responsibility for Traveller Data
Travilo serves travel businesses and OTA operators. If you are a Travilo client, you are responsible for ensuring that traveller, passenger, customer, agent, or employee data entered into Travilo has been collected lawfully and with proper authority, consent, or legal basis.
Clients are also responsible for:
- Informing their customers how their data will be used
- Obtaining necessary consent where required
- Ensuring the accuracy of submitted data
- Managing user access within their organization
- Using Travilo in compliance with applicable laws and regulations
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience, analyze website performance, remember preferences, and support marketing activities.
Cookies may help us understand:
- Which pages users visit
- How visitors interact with our website
- Which campaigns or channels bring visitors to us
- How we can improve website content and performance
You may disable cookies through your browser settings. However, some website features may not work properly without cookies.
Data Security
We take reasonable technical, administrative, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
- Access control
- User authentication
- Data encryption where appropriate
- Secure hosting infrastructure
- Monitoring and logging
- Role-based permissions
- Backup and recovery processes
- Internal security practices
However, no digital platform, website, or internet-based transmission can be guaranteed to be completely secure. Users are responsible for keeping login credentials confidential and reporting any suspected unauthorized access.
Data Retention
We retain information only for as long as necessary to provide our services, fulfill business purposes, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.
Retention periods may vary depending on:
- Type of data
- Client contract terms
- Legal or regulatory requirements
- Accounting or tax obligations
- Security and fraud-prevention needs
- Operational requirements
When information is no longer required, we may delete, anonymize, archive, or securely retain it according to applicable policies and legal obligations.
International Data Transfer
Travilo may process or store information on servers, with service providers, or through partners located in different countries.
Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.
Marketing Communication
We may use your business contact information to send updates about Travilo, product features, service announcements, offers, insights, or relevant business communication.
You may opt out of marketing communication at any time by following the unsubscribe instructions in our emails or contacting us directly.
Even if you opt out of marketing messages, we may still send service-related, transactional, security, or account-related communication.
Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request restriction of processing
- Request a copy of your data
- Opt out of marketing communication
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.
Children’s Privacy
Travilo is designed for business use and is not intended for children. We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected without proper consent, we will take appropriate steps to delete it.
Third-Party Links
Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices, content, or security of those third-party services.
We encourage users to review the privacy policies of any third-party websites or services they access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we update this page, we will revise the “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy or how Travilo handles information, please contact us:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Business Address]
- Website: https://travilo.io/
The complete operating platform for modern travel businesses. Booking, finance, CRM, and partners — unified.
Product features
Company
Integrations
Support
© 2026 Travilo Technologies. All rights reserved.
- Privacy
- Terms
- Security
- Cookies
The complete operating platform for modern travel businesses. Booking, finance, CRM, and partners — unified.
Product features
Company
Integrations
Support
© 2026 Travilo Technologies. All rights reserved.
- Privacy
- Terms
- Security
- Cookies
The complete operating platform for modern travel businesses. Booking, finance, CRM, and partners — unified.
Product features
Company
Integrations
Support
© 2026 Travilo Technologies. All rights reserved.
- Privacy
- Terms
- Security
- Cookies